Roadside Assistance Services: What to Look For
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A good roadside assistance plan should provide every possible roadside service, generous extras, and quality customer support.
Services
The services provided by a roadside assistance company are the most important features to consider when choosing a plan. Essential services include 24/7 roadside assistance, lock-out assistance, minor roadside adjustments, towing, tire change service, extrication, gasoline delivery and dead battery services.
Other key services we looked at include an on-time arrival guarantee, emergency travel assistance and reimbursements for travel interruption expenses. It is also important to consider how many times you can call for service each year and how much it costs to add an additional family member.
Coverage
While you can request service no matter where you breakdown, some roadside assistance companies are unable to enroll members from certain states. Choose a provider that covers the vehicles you drive the most. Some companies also offer coverage for RVs and motorcycles as well as trailers.
Most breakdown services offer more than one plan, giving you better and more comprehensive coverage for an additional cost. Look for a roadside assistance service that offers the most coverage with a basic plan, then upgrade if you want the bonuses their enhanced plans offer.
Extras
The best roadside assistance plans offer generous extras, such as online, trip-planning tools, retail discounts, concierge services and emergency travel assistance. Many companies also sell car insurance and offer a mobile application for quicker assistance. These extras can help you save money and make it easier to plan and enjoy your next adventure.
Help & Support
A good roadside assistance plan should offer toll-free phone support to answer any questions you may have before signing up or to address any concerns once you’re a member. They should also offer email support as an additional option. We also looked for FAQs on each plan’s website site, since a good FAQs section can help you find answers to your questions quickly.
Knowing help is only a phone call away can bring you peace of mind, no matter the situation that may occur on the road. Whether you’re in need of a tow or lock out assistance in the middle of the desert or on the side of the highway, these roadside assistance plans deliver. Add in benefits from travel planning assistance to retail discounts, and the roadside assistance plans in our reviews are sure to provide the features you’re looking for when choosing a great motor club.
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